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Subscription & PrePay Terms & Conditions

You can mix and match any combination of Flexi-Fitness, Flexi-Massage and Flexi-Fit-Massage using PrePay and/or Subscription plans to build your perfect health & Fitness package or ask me for a bespoke package.

Subscription T&Cs

Subscriptions are a commitment to your health and well-being through a rolling monthly contract with a recurring monthly payment. Please familiarise yourself with the following. 
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  1. Each payment is for a set number of sessions and is renewed every calendar month unless paused or cancelled (see point 5 below).

  2. You can book and rearrange sessions for any available time slot before the renewal date with your available credits. 

  3. You can request recurring appointments for the same time and day of the week beyond the usual booking window, up to your available credits, and still be able to rearrange them closer to the time if needed. 

  4. Unused sessions do not automatically roll over at the end of a period (so let me know if you need a rollover or ask to pause the subscription).

  5. You can pause or cancel this subscription

    • You can request a pause for any reason (e.g. holidays or injury) with me directly. This will move the renewal date by the same amount of days as the paused period, and any sessions booked for the paused period will be credited back to your account. 

    • You can cancel your subscription anytime from within your account up until the renewal date and retain existing bookings/credits for the current period. Note: if you cancel then you will need to create a new plan as it can't be revived (request a pause if it is only temporary).

PrePay T&Cs

Prepay are a commitment to your health and well-being through an upfront payment. Please familiarise yourself with the following. 
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  1. Each payment is for a set number of sessions and does not renew.

  2. You can book and rearrange sessions for any available time slot before the end date with your available credits. 

  3. You can request recurring appointments for the same time and day of the week beyond the usual booking window, up to your available credits, and still be able to rearrange them closer to the time if needed. 

  4. Unused sessions expire at the end of the valid period. 

  5. Unused credits are only refunded in exceptional circumstances; so be sure to get them booked.

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